You might be asked to pay customs duty or value-added tax by the customs of your country. MONITORMATE will not refund these charges. We have no control over these charges or the costs applicable as they are based on the tax laws of different countries. We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.
We promise to test every unit before shipping overseas. If you are concerned that you may wish to return an item, please do not place your order. However, if your order arrives damaged or unfunctional, please send us a photo of the damage by email to us within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. Please note that there may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion.